Shipping policy
Shipping Policy
Order Processing
Orders are processed within 1-3 business days (Monday-Friday), excluding public holidays. During peak seasons, additional processing time may be required. Once your order ships, you will receive a confirmation email with tracking information.
Shipping Methods & Delivery Estimates
• Standard Shipping: 10-20 business days
• Express Shipping: 5-12 business days
• Priority Shipping: 3-7 business days
Delivery times begin from the shipment date and may vary due to customs processing, weather conditions, or carrier delays.
International Shipping
We ship to multiple countries worldwide. International customers are responsible for any import duties, taxes, and customs fees. These charges are not included in our prices and will be collected by your local customs authority upon delivery.
Shipping Address Requirements
Please ensure your shipping address is complete and accurate. We cannot modify addresses after order submission. Packages returned due to incorrect addresses will require additional shipping fees for reshipment.
Package Protection
All orders include shipping insurance. Contact us within 7 days for:
• Lost packages (no tracking updates for 15+ days)
• Damaged items (photos required)
• Missing items from delivered packages
Customer Support
For shipping inquiries:
Email: tohushak@protonmail.com
Phone: +1 (551) 234-1930
Response within 24 business hours
USD